Extension
The Patient Communication Workbook
What to Say When the News Is Bad
The training prepared you for the diagnosis. Nothing prepared you for the conversation.
For the clinician who delivers difficult news — a terminal diagnosis, a treatment failure, a changed prognosis — and has never had a structured preparation guide for the conversation itself.
The Name It First Experience
Delivering difficult medical news is one of the most demanding communication tasks in any profession. Most clinicians receive minimal training for it. Your Patient Conversation Script Kit gives you a structured preparation framework for the conversations that require more than clinical competence — where the person across from you needs you to be human and precise at the same time.
You can opt into 30-, 60-, and 90-day check-ins from your account. We recommend you do — the point is to see what changed.
Sample questions
- What do you most need your care team to understand about your experience right now?
- What questions do you most need answered — and which ones will you ask if you only have a few minutes?
- What do you want more of from your care — and have you been able to say that directly?
- What outcome are you hoping for from your next appointment — what would a good visit feel like?
Research basis
Buckman on the SPIKES protocol for breaking bad news / Back on serious illness communication training / Figley on compassion fatigue and secondary traumatic stress in clinical practice / Street on patient communication and quality-of-life outcomes / Miller and Rollnick on motivational interviewing
Choose your format.
Every format asks the same questions and produces the same document.
Print Paperbackpersonalize
A real book and a pen. Write in the margins. The most permanent version of you on a page.
$19.99
eBook + journal
The full guide on any screen, with a companion journal to write your answers by hand.
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Audiobook
We read every question and every scenario aloud. For the commute, the walk, the dishes.
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Hardcoverpersonalize
The keepsake edition — sewn, ribboned, made to sit on a shelf and be returned to.
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Digital Fill + membership+membership
Answer on screen. Your responses save as you go and assemble into your finished document.
$9.99
Hands-Free Interactive + membership+membership
Listen to each question and speak your answer. We capture it. You never touch a keyboard.
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Everything packages
The Paperback Everything Package
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The Hardcover Everything Package
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The Premium Hardcover Everything Package
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Choose your pace.
The Essential path takes you to your finished document by the questions that matter most. The Full-depth path walks every question, every scenario, every angle. Both produce the same signed document — one just goes deeper on the way there.
Essential path
Shorter sessions. The questions that go directly to the document.
Full depth
Every question. Every scenario, every angle.
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