Workbook
The Hotel General Manager's Workbook
Running a Building That Never Closes With a Staff That Never Stops Needing You
The property runs 24 hours. You are still a person with limits. Name the line.
For the hotel general manager who runs a property that never closes and is starting to wonder where the building ends and the person begins. Also for the GM who leads well and wants to lead deliberately — naming the philosophy behind the instincts before the next 2am call.
The Name It First Experience
A hotel GM runs a living system — guests, staff across departments, owner expectations, and a front desk that calls at 2am. Over time, the totality of the role can quietly become your whole identity. Your GM Leadership Charter is built across five chapters: leadership contributions inventoried, depletion patterns traced, authority named, sustainable parameters drafted, and signed. The output is not a management plan. It is a leadership identity document.
You can opt into 30-, 60-, and 90-day check-ins from your account. We recommend you do — the point is to see what changed.
Sample questions
- What is your leadership philosophy — not the version you'd give in a performance review, but the actual principles you operate from?
- What operational patterns drain you most — and are you managing them, or are they managing you?
- Who are you when you're not the GM — and how often do you get to be that person?
Research basis
Maslach and Leiter on burnout dimensions in hospitality leadership / Hobfoll Conservation of Resources Theory on GM workload depletion / Cruess and Cruess on professional identity formation in high-accountability roles / Hochschild on emotional labor in service leadership.
Choose your format.
Every format asks the same questions and produces the same document.
Print Paperbackpersonalize
A real book and a pen. Write in the margins. The most permanent version of you on a page.
$22.99
eBook + journal
The full guide on any screen, with a companion journal to write your answers by hand.
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Audiobook
We read every question and every scenario aloud. For the commute, the walk, the dishes.
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Hardcoverpersonalize
The keepsake edition — sewn, ribboned, made to sit on a shelf and be returned to.
Not available
Digital Fill + membership+membership
Answer on screen. Your responses save as you go and assemble into your finished document.
$12.99
Hands-Free Interactive + membership+membership
Listen to each question and speak your answer. We capture it. You never touch a keyboard.
Not available
Everything packages
The Paperback Everything Package
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The Hardcover Everything Package
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The Premium Hardcover Everything Package
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Choose your pace.
The Essential path takes you to your finished document by the questions that matter most. The Full-depth path walks every question, every scenario, every angle. Both produce the same signed document — one just goes deeper on the way there.
Essential path
Shorter sessions. The questions that go directly to the document.
Full depth
Every question. Every scenario, every angle.
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