Extension
The Feedback Workbook
What You Hear, What Was Said, and What to Do About the Gap
Feedback is data. This is how you learn to read it.
For the professional who receives feedback regularly and has noticed that the gap between hearing it and doing something useful with it is larger than it should be.
The Name It First Experience
Most professionals receive feedback throughout their careers and use very little of it. Not because they are resistant — because receiving feedback well is a learned skill that almost nobody is explicitly taught. This workbook builds that skill through structured practice. The output is not a development plan. It is The Feedback Agreement.
You can opt into 30-, 60-, and 90-day check-ins from your account. We recommend you do — the point is to see what changed.
Sample questions
- What feedback are you receiving regularly that you haven't been able to fully use — and why?
- What is the gap between what feedback says and what you actually hear — and where does it come from?
- What would change in your professional growth if you could close that gap?
Research basis
Sheila Heen and Douglas Stone's research on feedback reception, synthesized in Thanks for the Feedback, documents that most feedback failures occur on the receiving end rather than the giving end — and that specific cognitive and emotional triggers determine whether feedback is absorbed or deflected. Carol Dweck's growth mindset research establishes that the beliefs people hold about their own malleability directly determine their capacity to use feedback. Jack Zenger and Joseph Folkman's research on 360 feedback effectiveness documents that feedback is most effective when the recipient has a structured process for translating it into behavioral commitments. Maslach and Leiter's engagement research is relevant: employees who feel a sense of fairness in feedback processes show higher engagement and lower burnout. Motivational Interviewing (Miller, Rollnick) provides a framework for the ambivalence that feedback often surfaces. Cognitive Behavioral Therapy (Beck) offers a framework for examining the automatic thoughts that feedback triggers.
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The full guide on any screen, with a companion journal to write your answers by hand.
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We read every question and every scenario aloud. For the commute, the walk, the dishes.
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The keepsake edition — sewn, ribboned, made to sit on a shelf and be returned to.
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Answer on screen. Your responses save as you go and assemble into your finished document.
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Hands-Free Interactive + membership+membership
Listen to each question and speak your answer. We capture it. You never touch a keyboard.
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The Essential path takes you to your finished document by the questions that matter most. The Full-depth path walks every question, every scenario, every angle. Both produce the same signed document — one just goes deeper on the way there.
Essential path
Shorter sessions. The questions that go directly to the document.
Full depth
Every question. Every scenario, every angle.
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